Business Outline and Structure
Fresh Food Business
A coherent distribution system
Unlike factory-produced items, bananas are an agricultural product that can be easily affected by the weather, and thus their quality is subject to constant change. In order to provide safe bananas that provide peace of mind to customers, we have put a coherent distribution system in place in which we undertake everything—from production to import, processing, and sales. By doing so, we are able to carry out proprietary quality control, allowing us to deliver a stable supply of high-quality bananas to our customers.
The power of people
In order to deliver bananas in peak condition, we must rely on the skills of our personnel developed over many years of experience. Bananas are imported while they are still green, and are ripened to their yellow color in Japan before being sold. During the ripening process, ripeness and quality levels are always visually checked by our staff. To deliver bananas at their prime, we must not only have product knowledge but also understand where and how the bananas were harvested, and our staff's many years of experience is what enables us to provide high-quality products.
All of our branches in Japan are ISO9001-certified, and the ISO management system forms the main axis of our business operations. We fulfill our social responsibilities by not only enhancing the quality of our products and services, but also by improving the quality of our business operations and raising customer satisfaction.
Processed Food Business
Across all points in the supply chain
In order to import high-quality, trustworthy ingredients from various countries in North America, East Asia, Southeast Asia, Europe, and Africa, we not only have branch offices or local affiliates in each country but have also implemented an investment project called ANA Farm for walnuts and prune farms, thereby ensuring a stable supply of high-quality products worthy of the ANA Group name at a reasonable price. For import and sales, members of staff carry out visual and manual checks at all points in the supply chain.
Acting on customer feedback
Our main processed foods, walnuts and prunes, are offered in partnership with Gower Direct Nut and Mariani Packing respectively, which are both located in California. The comments and requests we receive from Japanese consumers and stores are delivered directly to the local production site. We refer to and act upon this feedback in developing our products, and this ensures that we remain in touch with the changing times and meet the diverse needs of our customers.
All of our branches in Japan are ISO9001-certified, and the ISO management system forms the main axis of our business operations. We fulfill our social responsibilities by not only enhancing the quality of our products and services, but also by improving the quality of our business operations and raising customer satisfaction.
Food Plannning & Marketing Business
Discerning staff searching for valuable products
We have built firm relationships with producers throughout Japan, which we have cultivated over many years. Carefully selecting the valuable products with our own eyes and selling through various channels, including major department stores and ANA Shopping.
Establishing a relationship of trust with sales sites
We build firm relationships by providing support for gift center merchandise displays, gift sales areas, and promotional proposals for campaigns and other sales promotions.
All of our branches in Japan are ISO9001-certified, and the ISO management system forms the main axis of our business operations. We fulfill our social responsibilities by not only enhancing the quality of our products and services, but also by improving the quality of our business operations and raising customer satisfaction.
Our gift business has acquired the ISO27001 standard (information security management system), and we are continually improving and strengthening our efforts to enhance information security.
Overseas Business
Creating a system that “the taste of Japan” to be enjoyed around the world
We export highly selected food products from all over Japan to countries in Southeast Asia and other regions. Cooperating with local partners in our distribution network, our products are delivered to famous restaurants and retail stores around the world, where customers can enjoy high quality Japanese food products.
Creating a system to promote Japanese food culture to the world
We create an export business model from scratch, starting with finding overseas business partners, building firm relationships, and even investing in the company. To promote Japanese food culture worldwide, we have established our own export system to deliver Japanese dishes and sweets, and other products to people all around the world.
